Karen M. says:
June 4, 2010 at 7:06 PM

Until a couple weeks ago, I had never even heard of an ice dam or the extensive water damage it can cause to one’s home. Thanks to Steve Briesemeister, owner of Roofer 911, I got my problem fixed quickly, ultimately saved thousands of dollars for both myself and my homeowner’s insurance company, and avoided the potential health hazards from black mold.

This was my scenario:

Following the severe snow and ice storms in the area earlier this year, my townhome sustained severe water damage. My homeowner’s insurance company authorized necessary repairs to the drywall and hardwood flooring, but because the human eye cannot see through drywall there was no way the adjuster or I were aware of underlying damage to the insulation and roof caused by an ice dam. Therefore, I proceeded with repairs but was uneasy as any roof-related problem meant damage would recur.

Seeking peace of mind, I contacted a few roofing companies to schedule an additional inspection. I am fortunate one was Roofer 911 owned by Steve Briesemeister. Not only was Steve the only contractor who answered his phone quickly—despite being in the middle of repairs on another job site—he immediately diagnosed my problem. With nearly 40 years of experience in the roofing business, he knew damage was caused by an ice dam—a ridge of ice that formed at the roof’s edge during the storm and later prevented melting snow and running water from draining off the roof. I now understood the water that had accumulated behind the dam is what eventually leaked into my home, causing thousands of dollars of damage to the ceiling, drywall and insulation. In addition, this type of problem can lead to black mold, which is dangerous to one’s health, expensive to remove, and is not covered by insurance as it is considered preventive maintenance.

Making my problem a priority, Steve said he could be at my home within 40 minutes to inspect the damage. Confident the new drywall needed to be removed to replace ruined insulation, he then scheduled a time to have thermal imaging (infrared thermography) study performed to pinpoint all problem areas and the amount of moisture present.

Roofer 911 is certainly an appropriate name for Steve Briesemeister’s business. He offers same-day service and understands that those who call him have true emergencies because the roof is critical to the home’s overall condition. In the span of a few hours, his crew had removed my gutter and three courses of shingles from the roof, installed an ice-and-water shield under the shingles and over the wooden facia, re-pitched the gutter to ensure proper water flow (and prevent water from ever leaking along and/or inside my walls), and sealed hairline fractures along the aluminum stack pipe. At no charge, the crew checked the sides of my home where the roof joins those of my neighbors and repaired a step flashing that was installed incorrectly. Upon completion of the job, Steve sent me a status report via e-mail and left me a detailed phone message.

I cannot say enough to recommend this company for its expertise as well as its customer service. If you have a problem with your roof—or merely suspect that you do—save yourself peace of mind and time and money in the long run by contacting Steve Briesemeister at Roofer911: 703-475-2446; Roofer911@aol.com .

Theodoor says:
January 10, 2011 at 3:05 AM

This blog is seriously helpful this will help me a lot. thank you

tykemik says:
January 11, 2011 at 4:35 AM

This often occurs when your home's attic is not ventilated properly,which is another topic in itself.

Benjamin says:
February 3, 2011 at 3:26 AM

We have Ice Dams, mostly in gutters, but no leaks yet, The roof has a very steep grade, water flows right over the top of the ice. most of the snow is gone. NW corner of the house is the worst, I mean big difference. Most of the houses in my area have Ice Dams. Newer homes seem to leak with much greater frequency. My house built 1920. Keeping you in mind if there is problem.

Roofer911 says:
February 3, 2011 at 7:29 AM

Interior water stains to the ceiling or walls is usually not noticed until after the insulation inside the attic or wall has become saturated, so it's possible you may have leaks without knowing it yet.  If you live in Virginia, we will perform a free infrared scan which will detect any hidden leaks that is not noticed by the naked eye at no charge. If damage is noticed, I will put together a proposal on site to prevent future ice dam buildup.

Kevin Schiltz says:
March 4, 2011 at 12:46 PM

i have a town home 3 years old and have had ice dam problems every year. should i really have this problem with new construction? contractor says not his problem

Denise123 says:
July 5, 2011 at 8:04 AM

Thanks for posting this one. It will surely help a lot of people. Do you know any Omaha roofers? I have also a friend who encounter such problem too and she said that it is really important to be ready at any time. The Omaha roofers help her about it. 

Ryan Parsons says:
November 9, 2011 at 8:40 AM

Thanks for the information. We are new to ice dam and snow removal, and are trying to learn as much as possible before winter hits hard here in NY. We found that last year one of the contributing factors to ice damming was not having ventilated soffit. Another interesting discovery was that our clients that previously had Leaf Solution gutter protection installed had more icicles but no ice damming.

Ottawa Roofing Companies says:
December 6, 2011 at 8:43 PM

If your attic is not the same temperature as the outside, expect ice damming. Ventilated soffit is your intake for your attic where the fresh air enters your attic and leaves from your roof vents. If the combination of the two is not even, it can create ice damming.